Privacy Policy

Translation Agency USA, a DBA of Ideal Deals LLC ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at translationagencyusa.com (the "Site") or use our translation services (the "Services").

1. Information We Collect

Personal Information

When you use our Services, we may collect:

• Name, email address, and phone number
• Billing address and payment information (processed securely by Stripe; we do not store full card numbers)
• Account credentials (email and password hash) if you create an account

Documents

When you upload documents for translation, we receive and process the content of those documents. Documents may contain sensitive personal information such as names, dates of birth, identification numbers, and other data. We treat all uploaded documents as confidential.

Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and cookie data

2. How We Use Your Information

We use the information we collect to:

• Provide, process, and deliver translation services
• Process payments and send order confirmations
• Communicate with you about your orders, including status updates and delivery notifications
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your consent; you may opt out at any time)
• Improve our Site and Services through analytics
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

3. Document Handling & Confidentiality

We understand that the documents you submit may contain highly sensitive personal information. We implement the following safeguards:

• Encryption: All documents are encrypted in transit (TLS/SSL) and at rest (AES-256) on our cloud storage infrastructure.
• Access Control: Documents are accessible only to the translators assigned to your order, quality reviewers, and essential operations staff.
• Confidentiality Agreements: All translators and staff are bound by non-disclosure and confidentiality agreements.
• Retention: Completed order documents are retained for 90 days after delivery to allow for revision requests, then automatically deleted. You may request earlier deletion by contacting us.
• No Sharing: We never sell, share, or use the content of your documents for any purpose other than providing the requested translation services.

4. Third-Party Service Providers

We share information with third-party service providers only as necessary to operate our business:

• Stripe: Payment processing. Stripe's privacy policy governs their handling of your payment data.
• Cloudflare: Content delivery and security. May process IP addresses and request metadata.
• Amazon Web Services (AWS): Cloud storage for documents (encrypted). AWS does not access document content.
• Google Analytics: Website analytics (anonymized). You can opt out using the Google Analytics Opt-Out Browser Add-on.
• Firebase (Google): Authentication services for account login.
• Amazon SES: Email delivery for order notifications and communications.

We do not sell your personal information to any third party.

5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for Site functionality, authentication, and security.
• Analytics Cookies: Help us understand how visitors interact with our Site (Google Analytics).
• Preference Cookies: Remember your language and display preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect Site functionality.

6. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption, secure cloud storage with AES-256 encryption, access controls, regular security audits, and employee training. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails.
• Data Portability: Request your data in a machine-readable format.

To exercise any of these rights, contact us at support@translationagencyusa.com. We will respond within 30 days.

8. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your information, and opt out of any sale of personal information. We do not sell personal information. To make a request, contact us at the email address below. We will verify your identity before processing your request.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

10. International Users

Our Services are operated from the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Services after any modification constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: